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David Osei
4.8Forward-Deployed Engineer — AI agents & workflow transformation
AI Automation
Customer Service
Manchester, UK · RemoteAvailable in 3 weeksProject / day rate
Work with David
All requests go through a simple form — no account or login.
Intro video coming soon
About
I design and deploy AI agents that actually hold up in production support environments. I integrate with your CRM, ground answers in your knowledge base, and route the edge cases to humans.
Problems I solve
- Support queues that never shrink
- Inconsistent responses across agents
- Knowledge scattered across tools
Typical outcomes
- Automated triage on 70% of tickets
- Draft responses that agents approve in seconds
- Unified, searchable knowledge base
Tools I work with
OpenAIZendeskIntercomHubSpotNode.jsVercelOpenAIAnthropicCohereWeaviate
Example projects & case studies
Support triage agent
Built an AI triage layer in front of the helpdesk.
First response time down 65%.
Knowledge assistant
RAG assistant grounded in help centre + macros.
Agent handle time down 30%.
Testimonials
“David's agent handles our night shift better than our old vendor.”
Want to work with David?
Submit a request and the HireAFDE team will coordinate the intro.